Information Technology Tech I - City of Liberal

Position: Information Technology Tech I

This Position provides technical support to various Information Technology program and services. Work includes basic programming, basic system analysis and design specification, user training and assistance, quality assurance testing, verification of adherence to standards, technical documentation and tracking of workflow. Assignments are based on management approved programs and services; work is performed with a range of independence with progress and results checked by the Information Technology Systems Director.

ESSENTIAL FUNCTIONS:

• Designs, modifies, installs, and maintains operating and security systems software and related equipment to provide efficient, accurate utilization and minimum downtime;
• Works effectively with customer to coordinate service delivery;
• Performs basic analysis and design of business procedures, output and technical diagrams;
• Prepares and maintains documentation;
• Monitors workflow;
• Test newly written or modified computer programs;
• Assists users with software program and automated routines;
• Demonstrates superior seamless customer service, integrity and commitment to innovation, efficiency and fiscally responsible activity;
• Self motivation and ability to work on projects without constant direction or oversight;

Required Knowledge, Skills and Abilities:
Knowledge of:

• Office automation software; spreadsheets, database, word processors, graphics packages, etc.;
• May be requires to perform assigned job duties outside normal working hours;
• Introductory level information technology systems design and programming;
• Information technology systems design and programming;
• Basic technical design and analytical concepts.
• Works effectively with customer to coordinate service delivery;
• Maintains regular and reliable attendance;

Ability to:

• Learn job-related material through formal training, oral instruction and observation. This learning also takes palace in on-the-job training settings;
• Remain in a sitting position for extended periods of time while working at a computer;
• Produce written documents in the English language with clearly organized thoughts;
• Work cooperatively with other City employees;
• Understand basics of organization access and retrieval techniques.

Working Conditions:

• Office Environment; exposure to computer screens.

• Move objects between 20-50 pounds long distances (more than 20 feet).
• Essential and marginal functions may require maintaining physical condition necessary for walking, standing or sitting for prolonged periods of time; extensive use of computer keyboard.

Additional Requirements:

• Some positions will require the performance of other essential and marginal functions depending upon work location, assignment or shift;
• Appointments to positions in the Police Department are subject to meeting background standards;
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee does not have coverage.

EDUCATION, EXPERIENCE AND TRAINING:

Two years of experience using information technology desktop tools and/or business applications and/or systems analysis or completion of a designed training program, or graduation from a recognized technical/programming school or junior college. One year experience in customer service; other combinations of experience and education that meet the minimum requirements may be substituted.

•    Experience with Windows Server 2003, Server 2008, Server 2012 in domain environments preferred;
•    Experience with Windows XP, Vista, Windows 7 and Windows 8;
•    Experience with configuring workstations in a domain environment;
•    Experience with networking which includes, but not limited to, installing and configuring switches, routers and various other network hardware;
•    Experience with web design (php coding, relational database experience);
•    Troubleshooting skills;