Clerk/Receptionist II - Sumner County

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CLERK/RECEPTIONIST II

Sumner County Health Department/Home Health Agency

Pay Level 6 – Non-exempt

Benefits:

• KPERS Retirement
• Medical, Dental, and Vision
• Group Life Insurance and other supplemental insurances
• Sick & Vacation Leave: After 6 months, you'll have 45 hours of sick leave banked and after 1 year, you'll have 97.5 hours of vacation leave banked!

Position Summary

Under the supervision of the Director and/or Assistant Director and with oversight from the Administrative Assistant II, the Clerk/Receptionist II position involves varied clerical and organizational duties. The responsibilities in this position will include: greeting persons entering the department; answering phones; directing public inquires to the proper departments; data-entry; file maintenance; receipting of payments, and verifying health insurance coverage. The employee in this position is required to possess and maintain a valid Kansas Driver’s License.

 

Essential Functions

·       Greets persons coming in the Health Department pleasantly and professionally; and assists or directs for proper services;

·       Answers telephone professionally and directs calls to appropriate staff;

·       Assists in scheduling appointments for services for immunizations and other public health services;

·       Assists with file maintenance both paper and electronic;

·       Assists in determining immunizations requirements for clients when needed;

·       Assist clients with filling-out required forms;

·       Collect fees and record receipts;

·       Performs accurate data-entry work as needed;

·       Have basic understanding of the programs and services offered through the Health Department and Home Health Agency;

·       Assists with tasks required by various grant programs or regulations;

·       Assists public health nurses with administering vaccine to children;

·       Photocopying, scanning and faxing;

·       Completes required documentation timely and accurately;

·       Assists with outreach and educational activities;

·       Attends meetings and trainings when required;

·       Will cross-train with the Women, Infant, and Children (WIC) program;

·       Assists in maintaining lobbies and public restrooms in being neat and clean during office hours;

·       Abides by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) including confidentiality agreement;

·       Uses or discloses no more than the minimum amount of Protected Health Information (PHI) necessary and reasonable in performance of job duties as defined by HIPAA, State law and/or departmental policy, whichever is stricter while having access to the following PHI: Patient/Client demographic information, scheduling information, billing information and Dx/Procedure information.

Marginal Functions

Performs other duties as deemed necessary;

• In the event of a County Emergency is expected to respond as necessary;
• Demonstrates the use of personal protective equipment (PPE) and skills associated with his/her functional role in emergency response and during regular drills.

Position Requirements

Experience:   One year of experience working with the general public required.  Three years preferred. Medical office experience preferred.

Education:   High school diploma or GED equivalent.

Technical Skills: Effective and accurate verbal and written communication skills; customer services orientation; knowledge of customer service principles and practices; knowledge and proficiency with computers and relevant software applications including electronic health records; accurate keyboarding; knowledge of office management systems and procedures; and ability to use phone system and standard office equipment.

Problem Solving: Frequent problem solving exists. Problems include determining a client’s immunization needs, insurance coverage, immunization program eligibility and fees; and in how best to assist citizens with services, needs, inquiries and complaints both in person and over the phone.

Decision-Making: Frequent decision-making exist in determining immunizations or service needs; ensuring proper documentation; and assisting clients.  

Supervision:    Supervised by the Director and/or Assistant Director and with oversight from the Administrative Assistant II. This employee does not have supervisory responsibilities over subordinate personnel.

Financial Accountability:   Employee is responsible for the proper handling of any funds and/or valuables encountered during the performance of his/her work; and the proper recording and reconciliation of financial transactions.

Personal Relations: On a daily basis must be able to cooperate, work and communicate with coworkers, supervisors, clients and outside contacts in a positive and professional manner.

Working Conditions: Hours of work will mainly be Monday thru Friday from 8AM to 5PM with some variation and occasional overtime required. Adverse working conditions generally do not exist in this position.   Infrequently will encounter hostile or angry persons in the office or on the phone.

Physical Requirements:    To perform the duties of this job the employee must have fine and gross monaural dexterity. Specific vision abilities include close vision, color vision and depth perception. Must have ability to sit and stand for long periods of time. Must have the ability to walk, bend, stoop, kneel and climb stairs.   Must be free of communicable diseases. Must have the ability to walk, bend, stoop, kneel and climb stairs. Between 2% - 5% of the time requires physical exertion to manually move, lift, carry or push objects or persons of up to 50 lbs. independently and over 50 lbs. with assistance.