City of Haysville

Customer Service - Records Clerk - City of Haysville

Haysville, KS


Customer Service - Records Clerk

City of Haysville Police Department: Non-Certified Law Enforcement Position



Under the general supervision of the Community Resource Supervisor, the Customer Service - Records Clerk is a non-exempt position under FLSA which performs communication and records duties for the City of Haysville. CRS staff answers incoming telephone calls, obtains necessary information, provides information in support of police and other city personnel, and maintains department records. Must maintain absolute confidentiality of information, data and records obtained through or because of employment with the City.


Must be available to work any shift, weekends and holidays.  First shift 7:00 a.m. to 3:00 p.m., second shift 3:00 p.m. to 11:00 p.m. and third shift 11:00 p.m. to 7:00 a.m.


Starting pay is $18.79 per hour. After (6) six months of continued employment and a positive progressive training evaluation, you will receive a step increase to $19.35 per hour. Benefits include KPERS retirement, insurance, paid vacation, paid sick leave, paid holidays.



• Answers incoming non-emergency calls and contacts appropriate personnel;

• Maintains department records, logs, and files;

• Prepares and mails NCIC validation letters;

• Performs computer and data entry duties;

• Transcribes criminal tape recordings;

• Disseminates records;

• Monitors severe weather conditions, disseminates weather watches, warnings and notifies appropriate personnel;

• Monitors Police Department and Haysville Public Works radios;

• Monitors City camera system for nefarious activity;

• Answers after hours, holiday and weekend calls for water, sewer and street departments and contacts appropriate personnel;

• Fields questions, concerns, and complaints from the general public;

• Perform Court Clerk duties as required;

• Handles money received for dog impounds, insurance companies, and attorneys for report copies;

• Operates NCIC / CJIS Systems;

• Performs clerical duties including typing, filing, and photocopying;

• Utilizes current system to notify on call personnel;

• Performs Notary Public duties;

• Testifies in court;

• Follows department policies and procedures;

• Follows safety procedures and practices;






• Perform record checks as required;

• Assemble cases listed on the court docket;

• Registers voters;

• Assists other city departments;

• Performs other duties as deemed necessary;


Customer Service - Records Clerk



Experience: A minimum of one year experience is required. Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within one year of employment.


Education: A high school diploma, certified transcript, or GED is required. Must possess National Crime Information Center Full Access certification (or obtain within 6 months of employment). Must possess Notary Public certification (or obtain within 6 months of employment). Must possess a valid Kansas Driver’s License (or obtain within 30 days of employment).


Technical Skills: Working knowledge of local geography, computers, office procedures, department policies, and mathematics is required. Must operate computers, telephones, two-way radios, and other department equipment, and must know department codes, signals and acronyms. Must understand and anticipate problems, type with speed and accuracy, prepare reports, follow department policies and procedures, read and interpret written instructions, maps, reports, department logs, and instructional materials. Should remain calm in a crisis situation and possess excellent public relation and organizational skills, and oral and written communication skills in English. Must maintain absolute confidentiality of information, data and records obtained through or because of employment with the City.


Problem Solving: Occasional independent problem solving. Encounters problems with citizen complaints, prioritizing workload and maintaining quality control.


Decision Making: Occasional independent decision making. Makes decisions about providing citizen assistance, and performing daily duties in the most efficient manner.


Supervision: Works under direction of the Community Resource Supervisor. Has no supervisory



Financial Accountability: Responsible for the safe operation of department equipment and is required to be bonded. Does not participate in the annual budget process.


Personal Relations: Frequent contact with the general public, co-workers, and supervisory personnel. Very limited contact with the governing body.


Working Conditions: No adverse working conditions exist. Working in an office setting with a computer is the primary aspect. Deals with the general public including angry and upset people. Works shifts and holidays, subject to call-backs/call-ins.


Physical Requirements: Frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Occasionally required to walk. Must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must safely operate a vehicle.



The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.


*All applicants must be able to pass an extensive personal background investigation, polygraph examination, physical, alcohol/drug screen and psychological testing.



Haysville Police Department Disqualification List

During the Haysville Police Department application process your background will be closely examined. Review the following background disqualifiers prior to filling out the Haysville Police Department background investigation packet. If you think any of these apply to you and you have questions, please call the Investigations Section Lieutenant or Sergeant at the Haysville Police Department (316) 529-5912 for clarification or for more information.

·         Must satisfy all requirements set forth by the City of Haysville.

·         If military service has been rendered, your DD214 must reflect a separation code and an honorable discharge or a discharge under honorable conditions.

·         Applicants will be eliminated from the process if they have falsified, intentionally misrepresented, or have not been completely truthful. Elimination will also occur if an applicant has not fully disclosed ALL information requested on a questionnaire, document, or application as part of the pre-employment process.

·         No convictions of any misdemeanor crimes involving morals, drugs, or weapons charges in the past five (5) years.

·         Must not have used, bought, or possessed marijuana in the past three (3) years.

·         Must not have used, bought, or possessed illegal or non-prescribed steroids in the past three years.

·         Must not have EVER used any felony level drug or controlled substance, i.e. cocaine, heroin, LSD, ecstasy, fentanyl, hashish, mushrooms, opium, methamphetamine, etc.

·         No convictions or involvement in any misdemeanor crimes of violence, or use of physical force or threats, during the past five (5) years.

·         Has not been convicted, does not have an expunged conviction, and has not been placed on diversion by any state or the federal government for a misdemeanor crime of domestic violence or its equivalent under the uniform code of military justice, when such misdemeanor crime of domestic violence was committed on or after the effective date of this act.

·         No convictions or involvement in misdemeanor property crimes within the past three (3) years.

·         May not have been convicted of, plead guilty or no contest to, or been diverted on a serious traffic violation within the past three (3) years. Serious traffic violations include, but are not limited to, DUI, reckless driving, hit and run, vehicular homicide, and eluding a police officer.

·         May not have been convicted of, plead guilty or no contest to, or been diverted on no more than two moving traffic violations within the past year.

·         No convictions, diversions, expungements, or involvement of any felony crime including juvenile offenses EVER.

·         Must not be currently charged with, or under indictment for, any criminal activity other than minor traffic violations.

·         As an adult or juvenile must not have been convicted of a crime involving an act of dishonesty to include, but not limited to, theft, insufficient funds, fraud, false police reports etc. EVER.

·         If you have previous law enforcement experience, YOU CANNOT HAVE a sustained violation of dishonesty to include, but not limited to, lying, falsifying reports or documents, illegally obtaining narcotics, or courtroom testimony/credibility.



If you meet all of the minimum requirements and are interested in applying you can come by the Haysville Police Department located at 200 W. Grand Ave., Haysville, KS 67060 for an application or you can email CRS Supervisor Lidia Vargas at with your mailing address or email address and an application will be promptly sent to you.